Client value drivers

The following describes the key drivers and approach for mastering the customer experience. CUSTOMER SERVICE DRIVERS Several evolutionary drivers – regardless of industry – are having a profound impact on customer service: strategic value of customer care, an enterprise approach to customer relationship management, operational innovation. Value drivers are factors that increase the worth of a product, service, asset or business. In the case of a product, it could be a differentiating capability that makes the product a must-have for customers. For a business, it could be economies of scale, skilled staff or a loyal customer base that increases the value of the business for shareholders and potential buyers.  · A value proposition is a declarative statement that explains why a customer should purchase your product or service. It clearly explains what differentiates you, or makes your offering “unique,” and why you are the best choice on the market. Value is a word that has nearly lost its meaning. This five-letter word has been overused and abused Missing: drivers.

By identifying Value Drivers in your business, you can concentrate your efforts (and management’s efforts) on areas that need the greatest improvement. Your business is obviously successful, but even the best-run businesses have areas that need improvement. Contact me at lboss@www.doorway.ru or today to begin identifying. Recent CX Act research “ Omni-Channel Customer Care Study ” revealed that there are 3 most important drivers of customer satisfaction. At least now we have something to focus on and prioritize our efforts. Let’s look at each one of them. 1. Ease of access and speed of support. There are three categories of value drivers: growth drivers, efficiency drivers, and financial drivers. As shown in Figure 1, companies tend to manage these value drivers in four ways. By focusing on value drivers, management can prioritize the specific activities that will affect performance in each area.

Value drivers are factors that increase the worth of a product, service, asset or business. The literature study provided insight into the ways value drivers, client expectations, and align- ments have been studied in various research papers in past. ٢٣‏/١٢‏/٢٠١١ Analyses and Discussion: Customer Benefits and Main Value Drivers that is dimensioned to the individual needs of the client (ibid: ).